We don’t have a luxury anymore to have all our team members sitting next to us. Cost pressure and globalized competition for talents, need to focus on core competencies, growing geographical and organizational complexity of our companies – these and other factors are forcing organizations to consider balancing in-house and outsourcing workforce and look for optimal location strategy.
While Information Technology and Business Processes Outsourcing (ITO/BPO) have already been popular for decades, many companies are still facing difficulties in structuring proper outsourcing deals, finding a reliable partner, effective utilization of outsourced functions, alignment of internal and external teams and protecting interests while working with outsourcing providers.
Having remarkable experience in helping different clients – from start-ups and SMEs to global Fortune 500 enterprises – to find the best option for outsourcing / nearshoring and support evolution of engagement with external providers we can offer consulting and advisory to make maximum out of your outsourcing strategy.
Strategy and Model
Modern IT outsourcing offers multitude of engagement and pricing models. Starting with a traditional staff augmentation billed according to a rate-card and to fixed-price project-based engagements or complex outcome-based deals.
While your situation is very unlikely to be unique, it is very important to approach your outsourcing journey with the right strategy that will accommodate your current and future demand, which is achievable for your organization and your partner and will not cost you too much.
As we have practical experience in helping companies to build the right strategy and select the optimal model and we know how strategies are being executed in real life (including from vendor perspective), we are happy to offer our services and guide your organization through initial steps with your strategy and support selection process being your trusted advisor or representative.
Optimize or restructure
If you already have an outsourcing or nearshoring IT engagement you may want to make maximum out of it. The longer you have the engagement the more chances that current state of its efficiency, performance, transparency and manageability is far from what you have in mind or where you started years ago. Many companies are facing similar challenges and sometimes they are leading to a decision to insource or stop working with the previous provider.
Our experience suggests that in most of the cases a limited number of changes can significantly improve your satisfaction from existing engagement. We can help you in discovering and addressing root issues related to the operational model, financials, human resources, capacity, communications and other critical components of efficiency and performance of your IT outsourcing deal.
If no satisfactory remediation can be found – we will help you with moving, restructuring or sunsetting your IT outsourcing engagement.
Finding a nearshore partner
Looking for an outsourcing provider might be a tricky exercise, especially, if you never did that before or not familiar with particular markets. We can help you build a good understanding of pros and cons of different regions and types of providers, analyze your needs and either support your selection process or recommend companies to choose from.
Find key people
While importance of finding a right provider and selecting the right model are hardly can be overestimated, it is all about people.
We’ve seen many cases when perfect selection process, professional legal framework and flexible pricing did not lead to a successful outsourcing engagement. In many cases, this happens if no trust, effective collaboration and communication is established, which is much more about human factor than strategy or paperwork.
Working with key markets in Central and Eastern Europe and beyond for more than 20 years, we know a lot of people who proved to be efficient managers and leaders of outsourcing teams and engagements. Having a capable and seasoned manager (or a rising star) for your nearshoring team, the person you can trust to build effective collaboration within distributed team is a crucial factor for the success of your IT outsourcing endeavour.
We are happy to help you in building job descriptions, motivation models, organizing the interviewing process and recommend the most relevant people to launch your operations and drive execution in the nearshore.
Audit and maintenance
We are ready to do an independent audit of all aspects of your existing IT outsourcing engagement: delivery process, operational efficiency, capacity management, quality, pricing, HR. We can also perform regular check-ups and provide our conclusions and recommendations to keep your remote team and operations in a good shape. We also can help your remote team and its leaders to be more efficient in working on projects with colleagues from other geographies.