Boost performance and alignment in a distributed IT team for an innovative pharmaceutical company



Client: A Swiss pharmaceutical company headquartered in Zurich. It develops, manufactures and internationally markets well-proven and innovative pharmaceuticals in novel drug delivery forms.

Areas: team performance and motivation, intercultural alignment, operating model.

Duration: 2 months


Improve transparency and performance of new shared services IT team, ensure a better alignment of global and nearshore leadership, provide recommendations for continuous improvement of communications and delivery processes.


Radenia conducted several interviews with key global technology stakeholders to identify improvement opportunities in collaboration within distributed teams. We also shared our experience and best practices in making different segments of global IT services organization more aligned, including by respecting cultural differences.

We also worked closely with the leadership of nearshore shared services center to improve prioritization across services and projects portfolio, scope management, communications and motivation of staff. We held a seminar with the entire nearshore team to help to align strategic priorities and operational level, boost performance and motivation, unlock the full potential of IT talents of the team.


“Constantly working on improving efficiency in distributed teams, sometimes we need an independent opinion to assess cultural differences and align communication, priorities, and motivation between different geographies.

This is where expertise from Radenia was instrumental, leading to a better collaboration and mutual transparency, respecting cultural aspects of cooperation in virtual teams and confirming diversity being one of our strengths to deliver value to our customers based on common values.”

Ralph Halter
Global Head of IT, Acino
January 2020

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