Building a service-oriented company
Service orientation has at least two sides: how do we serve our external clients and how do we do that with internal clients. All of us employed by a company are internal clients for multiple internal services and functions. We are actors or end users of corporate processes and systems. The way we work internally largely affect the way we work outside of the organization.
What does it mean to have a service-oriented company from the standpoint of internal consumer and provider of internal service? How inter-cultural differences affect internal service? How to make sure we collaborate internally in most effective way to improve our performance, quality of service and client satisfaction? We believe we know the answers from our practice and can share them with you to enable you in building a truly service-oriented company.